We stand behind this.
Completely.
If you don't see measurable on-call page reduction in your first 30 days, we'll refund your first month. No questions asked, no retention sequences, no runaround.
The Guarantee
“Measurable page reduction in 30 days — or your money back.”
Set up AfterHours Ally on your clinic. Configure your protocols and ER partners. Run it for 30 days. If your on-call DVM page rate has not decreased measurably — and we will define that clearly below — email us.
We will refund your first paid month within 5 business days. No invoice dispute process, no customer success hold, no 30-day review period.
The only condition: give the system a fair run. Complete setup, configure your protocols, and share the clinic portal link with your clients before the clock starts.
How to Use the Guarantee
Establish baseline
In your first week, log your current on-call page frequency. The dashboard tracks every interaction — you'll have a 7-day baseline by day 8.
Run for 30 days
Complete your first 30 days with AfterHours Ally live. The system runs every after-hours interaction through your configured protocol.
Compare and decide
At day 30, the analytics dashboard shows your page rate before vs. after. If there's no reduction, email us — we'll refund your first month, no questions asked.
Guarantee FAQs
What counts as "measurable page reduction"?
Any statistically meaningful decrease in your DVM page rate per 100 after-hours contacts. If your baseline was 40 pages per 100 contacts and you're at 38, that is marginal and we would not hold you to it. We expect 30–70% reduction for practices with a typical case mix. If you see less than 10% after a full 30-day run with correct configuration, the guarantee applies.
Does the guarantee apply if I didn't configure it correctly?
We will work with you to configure the system correctly first. If setup was genuinely incomplete, we'll extend the trial rather than trigger the refund. The guarantee is for a properly-configured system that doesn't perform.
What if my practice has unusual case mix or very low call volume?
Very low volume (< 20 after-hours contacts in 30 days) makes statistical comparison difficult. In that case, we'll evaluate qualitatively — if you're not seeing value, we don't want your money. Email us and we'll make it right.
How do I claim the guarantee?
Email hello@citebundle.com with "30-day guarantee" in the subject line. Include your clinic name and the dashboard export showing your 30-day data. We process refunds within 5 business days.
Is the guarantee available on all plans?
Yes — Starter, Standard, and Plus plans all carry the 30-day money-back guarantee. The refund covers your first paid month only. Free trial periods are not charged, so there is nothing to refund during the trial.
Can I keep using the system while I evaluate the guarantee?
Yes. If you claim the guarantee after 30 days, your access continues until the end of the billing period. You can continue using the system and extend your subscription if things improve — we'd rather help you succeed than process a refund.
Our Confidence
Average clinic saves $18K+ in the first year.
If the math doesn't pencil for your practice, we'll tell you honestly before you sign up — and we'll admit it if it's not the right fit.
30-day free trial · Then 30-day money-back guarantee · Month-to-month after that