How It Works
From call to closure —
in under three minutes.
AfterHours Ally runs a structured, clinic-approved triage flow for every after-hours contact. No judgment calls. No missed escalations. No unlogged interactions.
Owner texts or calls your clinic line
Your clinic's existing after-hours message directs pet owners to a branded triage link — no app download, no new number to learn. The portal opens instantly in any mobile browser.
Disclaimer gate captures consent
Before the first question, a board-reviewed disclaimer is displayed and timestamped. The owner acknowledges it, creating a defensible consent record that travels with every interaction in your audit trail.
Species & symptom protocol runs
The deterministic triage engine — not an AI model — walks the owner through your clinic-configured protocol tree: species, age group, chief complaint, and severity indicators. Protocols are editable by your team; every published revision is versioned.
Urgency is classified and routed
The engine scores the interaction against your red-flag criteria. Non-urgent cases receive self-care guidance and a first-available booking link. True emergencies are routed to your designated ER partner with address, map, and estimated travel time.
On-call DVM is paged only when warranted
When escalation criteria are met, a real-time alert fires on the on-call DVM's Pager dashboard. Magic-link email fallback ensures delivery even if the browser tab is closed. Acknowledgement is timestamped — protecting the DVM and the clinic.
Audit trail closes the loop
Every interaction — consent, symptom path, urgency score, escalation decision, and acknowledgement — is logged with IP hash, timestamp, and session token. Export CSV or JSON for AVMA compliance reviews, incident reports, or insurance purposes at any time.
Signal Flow
Common Questions
Does AfterHours Ally integrate with my practice management software?
No integration is required for launch. AfterHours Ally operates independently — owners access it via a branded link, and your team reviews interactions in the dashboard. Optional webhook exports can pipe data to most PMSs when you're ready.
What keeps the AI from giving bad advice?
There is no AI making clinical decisions. The triage engine is purely deterministic — it follows the protocol tree you configure and approve. An AI layer is available optionally for symptom pre-classification, but every urgency score is produced by the rule engine, not a language model.
How long does setup take?
Most clinics are live in under a day. You configure your on-call roster, review the default protocol set, add your ER partner details, and publish your branded link. No code, no server, no IT ticket.
Is the audit trail defensible in court?
It is designed to be. Every record carries an immutable timestamp, IP hash, consent version, and session token. Interactions cannot be edited after the fact. We recommend consulting your liability carrier for specific guidance.
Ready to go live?
Most clinics are live within one business day.