Product Features
Everything a clinic needs.
Nothing it doesn't.
AfterHours Ally is purpose-built for 3–10 DVM small-animal practices. Every feature has a single job: protect the clinic, protect the DVM, and get the right answer to the right person at the right time.
Board-reviewed triage protocols
5 DVM-reviewed protocol trees covering the most common after-hours presenting concerns — vomiting/lethargy, respiratory distress, urinary straining, toxin ingestion, and wound trauma. Every protocol is clinic-configurable within safe clinical bounds.
Smart on-call paging
Pages fire only when escalation criteria are met — not on every call. The on-call DVM sees a dashboard alert with full context. Magic-link email fallback guarantees delivery even if the browser is closed. Every acknowledgement is timestamped.
ER partner routing
True emergencies are auto-routed to your designated ER partners with address, phone, map link, and estimated travel time. Configure multiple partners with priority order. Owners get everything they need without a phone call.
Defensible audit trail
Every interaction is time-stamped with consent acknowledgement, symptom path, urgency score, escalation decision, and session token. Immutable records. Export CSV or JSON for AVMA compliance reviews, incident reports, or insurance at any time.
A2P/TCPA compliance
SMS messaging meets A2P 10DLC registration requirements. Phone number porting is not required — your clinic keeps its existing number. Consent is captured and logged before the first question. Disclaimer text is board-reviewed and version-controlled.
Clinic-branded portal
Owners reach triage through your clinic's branded link — no app download, no new number to memorize. The portal shows your clinic name, colors, and ER partner details. White-label ready from day one.
Compliance & Liability
Built for defensibility from day one
Every architectural decision was made with your liability carrier in mind — not added as an afterthought.
Consent capture
Board-reviewed disclaimer timestamped before first question
Immutable audit log
No edits after the fact — every record is locked
Version-controlled protocols
Every published revision is numbered and attributed
DVM acknowledgement logging
On-call responses time-stamped for liability coverage
IP-hashed anonymization
PII minimized — IP hashed, not stored in plain text
Export at any time
CSV / JSON export for insurance, AVMA reviews, incidents
Platform
Designed for independent practices
Setup in under a day
Configure roster, protocols, and ER partners in one afternoon. No code, no server, no IT ticket.
No PMS integration required
AfterHours Ally works independently. Optional webhook exports can pipe data to your PMS when you are ready.
Mobile-first owner experience
The owner portal works on any smartphone browser. No app install, no login, instant access.
24/7 uptime with failover
Redundant infrastructure. Automatic failover on health-check failures. Status page updated in real time.
Optional AI symptom assist
An AI layer can pre-classify free-text symptom descriptions into the protocol checklist — but all urgency decisions are made by the deterministic rule engine, not a language model.
Clinic analytics dashboard
See interaction counts, urgency breakdown, escalation rate, and protocol usage. Exportable reports for QA reviews.
How a call flows
Owner contacts clinic
Text or web link
Consent gate
Timestamped
Protocol tree
Species · Age · Symptoms
Urgency scored
Rule engine — not AI
Routed correctly
Self-care / ER / Page DVM
Audit logged
Immutable record
Ready to go live?
Most clinics configure and launch in under a day. 30-day free trial. No credit card required. Cancel anytime.
Questions? hello@citebundle.com